Tuesday, September 25, 2012
Startup Lessons from The Princess Bride
Today marks the 25th anniversary of the release of the movie The Princess Bride. Those of us who love the movie can quote most of it, and almost everyone, it seems, knows Inigo Montoya's greeting for the six fingered man.
Want to know what you can takeaway from the movie while you're wearing your entrepreneur hat? As you wish...
1. Have fun storming the castle
When you started your business you accepted the long hours and the sleepless nights that were ahead of you, but you set out on your quest anyway. Storming that castle should always be fun, otherwise why do it, right? Didn't your last job as an employee suck, and that's why you struck out on your own?
The truth is that entrepreneurship is hard work, and it takes long hours and dedication, and if you don't love what you're doing you won't have fun doing it and you will eventually fail.
2. Succession planning is important
The Dread Pirate Roberts is not the first of his kind. There was a Dread Pirate Roberts before Westley, and one before that Dread Pirate Roberts, too. In the escape from the castle there's a suggestion the Inigo Montoya may take up Westley's mantle, and so we learn that it's the brand that's important, and succession planning helps maintain your brand's direction. Knowing when, how, and to whom to hand over the leadership of your brand is one of the biggest decisions you'll make in business. Gracefully exiting, letting go of the day to day running, and enjoying whatever your future brings -- that's why you started the company in the first place.
3. Experience makes you a better leader
Westley had no money for marriage, so he packed his belongings and headed out across the sea to seek his fortune. It's not an unfamiliar story: when Steve Jobs left Apple in 1986, he was, by most accounts, silicon valley's enfant terrible and had a temper to match. Losing a board room power struggle helped Jobs to understand that his vision had to be communicated to others in a way they can embrace. A decade later Apple asked him to come back, and the technology revolution that he spearheaded put futuristic gadgets in the hands of anyone that wanted one. In Jobs's own words, "I'm pretty sure none of this would have happened if I hadn't been fired from Apple. It was awful-tasting medicine, but I guess the patient needed it."
4. You Keep Using That Word, I Do Not Think It Means What You Think It Means
Marketing is a wonderful thing, but many marketers seem to think that their audience are idiots, who need new words to help them understand simple concepts. The problem is that there are simple words that already do that, the marketers just use them incredibly badly, and worse, they invent words that have a shelf life that's as long as the marketing campaign. Yes, I'm looking at you, frugalicious, and at you nougatocity.
5. I'll explain and I'll use small words so I can be sure you understand.
There's nothing quite like products that don't require a user manual. In spite of the number of complicated tasks that can be handled by any of the multitude of iProducts that Apple have created, none of them have a particularly steep learning curve. That's the reason they sell in record numbers. Anyone, even a child, can pick up an iPad and figure out how to play music or games or solve complex mathematical problems. The point is that if you make a product that's too difficult to learn, users will quickly become frustrated ex-users. And those customers soon become ex-customers on the way to your company becoming an ex-company.
Sunday, August 5, 2012
Five Words and Phrases Marketers Should Avoid (Or Learn to Use Correctly).
Better Writing for Marketers
“You keep using that word. I do not think it means what you
think it means.”
- Inigo Montoya, The
Princess Bride.
Marketers, and I say this with all the affection in the
world, since I am one of you: stop using words you don’t understand. Contrary
to what you might think, I’m not a language purist. Language is developing all
the time, and I’m absolutely in favor of that evolution. What I’m not a fan of
is laziness in writing. If there’s already a word that’s the right word for
something, why co-opt a word that’s not right for it for the sake of
convenience?
#1. Myriad
“We have a
myriad of products to suit your needs!”
Now, if you go by the dictionary definition, you can use “myriad”
as a noun or an adjective. But if you write to strictly dictionary definitions
instead of a reputable style guide (like the AP Style Book or The Chicago
Manual) you’re never going to write with simplicity and clarity.
I have a writer-friend who says that “a myriad of” is only
used by blowhards who want to impress others with their nonexistent vocab.
She’s right. Just think for a moment about what you want to say. Think about it
in terms of, oh I don’t know, actual quantities. Do you have hundreds of products? Say that. How about your
competitors, do you have more products than them? Well say that. Just don’t say myriad.
If you absolutely have to use myriad, even though you’re
going to look pretentious, use the adjective form rather than the noun. You can
say, “We know that small business owners
face, and overcome, myriad problems every day.” Not “a myriad of.”
You should use it just like you’d use “many,” and you’d
never say “a many of” anything,
right?
#2. Unique
“
…millions of combinations of unique rings.”
In the last few years, unique has become unavoidable in
marketing materials. The boast
above comes from a popular national jewelry chain, and we can’t really talk
about it without talking about what “unique” actually means. It does not mean
interesting, custom, esoteric, or idiosyncratic. It means that it is the only
thing of its kind.
So read the quote from the jeweler again. It implies that
there are millions of one of a kind rings that can be combined in some way. What
they mean to say is that between settings, bands, and stones, there are
millions of combinations that can help you create your own ring, which will probably be unlike any other in the
world. So the sentence should read “…millions
of combinations to create your unique ring.” Which is not only better use of the word, it might actually
be factually correct, too.
Unique poses another problem, though, and it’s in having
modifiers and superlatives applied to it. Unique is binary. A thing either is,
or isn’t, the only thing of its kind, so it doesn’t make sense to say it’s very one of a kind. It doesn’t make
sense to say “very unique,” either. Nor should you label things pretty unique,
most unique, or quite unique. You can say almost unique for something that has
a quality that is extremely rare. For example: “Insofar as we use tools to
adapt our environment, humans are almost unique – only a few apes, rodents and
birds also use tools. However, in our ability to use tools to make better
tools, humans are unique in the animal kingdom.”
But, like myriad, the potential for misuse is enormous, so
it’s a word best avoided in your marketing materials. If you mean “interesting”
use that word.
#3.
Comprise
“Our
products are comprised of the finest materials.”
Comprise is a simple word that is misused most of the time. The
phrase “comprised of” is mistakenly used instead of “composed of,” to describe
that a single thing is made up of other things. Try replacing it with a word
like “contain,” or “include,” or even “embrace.” This simple substitution will
let you know if you’re using it correctly. Easier still, don’t use “comprised”
unless you’re talking past tense (“The seminar comprised attendees from many
companies”), and never use “comprised of.”
#4. Technically
Okay, let me make this one as simple as I can. You can use
“technically” if you’re referring to something that requires skills, or if you
are presenting a confusing assumption and following it with a clarification.
For example, my name is Duncan Connor. Technically I have two last names (and
also two first names if we’re being really
technical), so I usually give both names when making reservations or ordering
pizza, to avoid being called “Mr. Duncan,” which makes me sound like a
pre-school teacher.
It’s often misused in sentences like "Technically, you could be fired for that..." when the
speaker means "You could be fired for that, but nobody ever is."
There's nothing technical about it. Some people might say, "Technically my
kid's birthday is December 25th, but we always celebrate the week before
so he gets two rounds of gifts." The kid's birthday is actually December 25th, and the use of
"Technically" at the beginning of that sentence is unnecessary.
As a rule of thumb, try your sentence without the word “technically”
in it. Does it still make sense? Okay, then drop the word.
#5.
Foundational
“These
values are foundational to our business success…”
It’s easy to see why this word gets so easily misused.
Marketers and (bad) copy writers want to say that something is so important
that it forms part of the foundation upon which everything else is built. But
foundational is not that word. Foundational should be used when referring to
organizations, as in: “NPR relies on individual donations and foundational
support from organizations such as the Bill and Melinda Gates Foundation.”
If you are talking about something that forms the foundation
you can build on, the word you are looking for is “fundamental,” but media
coverage of loony religious types of all persuasions has tainted that word for
a lot of people. Try using “key,” “important,” “critical,” or “essential”
instead.
Sadly, most marketing collateral is written by people who
can spell, not people who are writers. And sure, I know that some people will
be offended by that accusation.
But the rest of us, the writers, are cheering right now.
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